Frequently Asked Questions
Is the 'one-click help' free?
Yes. The first contact and navigation upon request are free of charge. No hidden fees, you risk nothing.
Is everything really anonymous?
Yes. To get started, we only need your name and a contact detail. This information is used solely for communication and is never shared with third parties. You always control what to share and can stop communication at any time.
What if the person is not ready for treatment?
This is a common situation. We provide alternative steps, advice for the family, and resources that help act in a supportive, non-coercive way.
How quickly do you respond?
We usually get in touch within a few hours during working hours. If a request comes at night or on weekends, the response will be given at the nearest working time.
How is your matching different from 'just Googling'?
We work only with verified centers and services that have passed our vetting process. This guarantees a safe choice and removes unnecessary stress. You receive not just a list of contacts but tailored options and guidance for the first steps.
Do you help with logistics?
Yes. We explain all the steps, assist with transfers, coordinate with centers, and even help with organizational details so that the person or their family can focus on recovery.
Can I ask for help on behalf of a loved one?
Yes, and it is often necessary. In many cases, family members become the bridge that helps a person take the first step. We also support those who are close to someone struggling with addiction.